Jeff S. shares an experience that transformed the way he approaches hard conversations. He talks about a framework for giving feedback, the importance of using “I” or “me” messages instead of “you” and owning your observations.
In part two of their conversation, Jeff S. & Glenn Crockett talk about teamwork they discuss why you need core values, the importance of being outward focused and making sure you have the right people in the right seats.
The Jeffs talk about how to ensure your people are working together to produce the best outcomes for your customers. They discuss practices & attitudes of world-class team leaders, the importance of a common mission and how to foster communication, respect, and encouragement.
Jeff S & Glenn Crockett discuss leadership effectiveness. They dive into traits of true leadership, the importance of accountability and staying connected in your business.
The Jeffs talk about how to assess the fuel that powers your economic engine. They discuss Key Performance Indicators and how to use them, the importance of focusing on the vital few over the insignificant many and establishing systems and eliminating guesswork in your leadership.
The Jeffs talk about core business processes. They dive into why you need clear documentation of all critical processes, the importance of having systems for onboarding new clients or customers & establishing clarity on the limit of authority for team-members.
The Jeffs talk about increased turnover rates in customers and employees. They discuss how to create systems to get consistent customer & employee feedback, the importance of action plans following feedback, leadership by walking around & regular one-on-ones.
The Jeffs discuss the importance of prioritizing communication. They talk about avoiding common failures linked to poor meeting practices, establishing weekly standup meetings to go over projects and needs, the importance of celebrating & recognizing wins in an organization.
The Jeffs talk about organizational effectiveness. They dive into getting the right people in the right seats. How to motivate your team to pursue excellence & The importance of having clear priorities.
The Jeffs talk about best practices of organizational structure. They discuss the importance of having a clearly defined reporting hierarchy, not forcing high performers into unqualified or ill-fitting leadership roles, & what it means to be empowered vs. autonomous.
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